FREQUENTLY ASKED QUESTIONS
For two years from the purchase date, RS Barcelona warrants its products against manufacturing defects and material provided that the product is used under the conditions for which it was designed and the product is used for its intended purpose. Damage caused by transport manipulation, ultraviolet light, water, sea air or extreme changes in temperature is specifically excluded from the warranty.
Products which don't conform to the description or which are defective in material or workmanship will be replaced, repaired or, at RS Barcelona's option, refunded the original purchase price. Such defect must be notified to RS Barcelona with graphic proof and description.
You can modify your order(s) at any time (except for customized products) prior to shipment. If your order has already been shipped (i.e., has already left the warehouse) you will have to wait for it to be delivered to you before you can change it, although changes will be subject to the terms and conditions governing returns (see "Exchanges and Refunds" section).
Orders for customized products may ONLY be changed if work on their production has not yet commenced.
To change an order before it is sent you should contact our Customer Service Dept. via email at email@example.com or by phone at + 34 93 658 9503.
You can change the delivery address of your order(s) prior to shipment. If your order has already been sent (i.e., it has already left the warehouse).
To change the delivery address of your order before it is shipped, you must contact our Customer Service Dept. by email at firstname.lastname@example.org or by phone at + 34 93 658 9503.
Change your mind and want to return an item?
We can accept exchanges for most items within 14 days of delivery.
To start your exchange, item(s) must be:
- In its original packaging. If the original packing is not available you should replace it with one of a similar size and capacity which completely protects the product.
- Undamaged condition.
Returns or cancellations of an order once it has already been processed carry a 10% penalty to defray administrative costs incurred.
You have the right to cancel the order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [ email@example.com/ firstname.lastname@example.org ] of your decision to cancel the order by a clear statement (email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Shipping costs will be deducted from the return. These costs vary depending on the country. Orders for customized products may only be cancelled if work on their production has not yet started.
If you want to know where is your order, please contact our Logistics Dept. via email at email@example.com or by phone at + 34 93 658 9503.
RS Barcelona online store products are shipped to any country. Because of the difficulty of automatically calculating shipping costs, this website allows customers to complete the purchase process when they are located in the EU (except Chipre, Croatia and Malta), Andorra and Norway. For customers in other countries, orders may be placed on the website but will be finalized via email or telephone between the customer and our RS Barcelona team.
Once your selection has been made and the order issued you will receive an email confirming that your order has been registered. This order confirmation will include information identifying the / the item(s) purchased, the total price (including VAT, if applicable) and your shipping information.
Product delivery times are as follows:
- Products in stock and without customization: 10-20 days
- Customized products: 4-6 weeks
- Products not available in stock and which must be manufactured: 5-9 weeks.
These time frames are approximate and RS Barcelona is not responsible for delays incurred. As this is an external service, the customer must take up any claims related to delivery directly with the courier, as at the time of the purchase he is contracting this service, which falls outside our domain.
Once your selection has been made and placed your order, you will receive an email confirming that your order has been registered. This order confirmation will include information identifying the item(s) purchased, the total price (including VAT, if applicable) and your shipping information.
If you make a mistake when placing your order, please contact our Customer Service Department as soon as possible by email at firstname.lastname@example.org or by phone at + 34 93 658 9503, where we will be happy to assist you.
If an error occurs in the dispatch of this message there may be a temporary network communication problem, or you have made a mistake when providing your email address. In either case please contact our specialist at email@example.com
We reserve the right not to accept your order if, for example, it is not possible to obtain authorization for payment. We will inform you by email and will refund to you all payments made.
Purchase payments will be made in euros and the official prices on the website are in euros. Official prices and payments will always be in euros.
The prices shown on this page include all applicable taxes, with the exception of those which are expressly excluded. All prices and offers shall correspond to those published on the website. The price of the products displayed on this website at the time of order confirmation will be valid. RS Barcelona is not responsible for special taxes, customs duties or additional delivery costs. RS Barcelona reserves the right to modify its retail prices at any time, except on orders that have already been placed.
It is possible to place orders anytime, 24 hours a day, seven days a week.
You can pay via credit or debit card issued by a major company (VISA, Mastercard, American Express...) and also by PayPal through his own gateway.
If payment is made by credit card the amount of your order will be blocked but not actually charged until your order has been dispatched. This operating procedure is compatible with that of most banks.
When paying by debit card you will be charged automatically at the time of purchase. If payment is made by PayPal the charge will be automatically applied to your PayPal account. For more information visit www.paypal.com.
RS Barcelona reserves the right to withhold any order for security reasons, in which case the affected customers will be notified. It also reserves the right to cancel an order if it concludes that it cannot verify shipping and billing information. In said, we will also notify you.
You should confirm that the credit/debit card you are using is yours or that the cardholder has authorized you to use it. Credit/debit cardholders are subject to identification, validation, and authorization by the card issuer. If your card issuer refuses to authorize payment to RS Barcelona, will not be liable for any delivery delays that occurs as a result.
RS Barcelona is not liable for delays in the delivery of goods arising from a bank's failure or refusal to authorize payment.
Orders involving multiple items will be shipped when all items are available.
RS Barcelona insures each purchase during the time of shipment until delivery at the specified shipping address. All orders are delivered by courier companies. Deliveries are made Monday through Friday, and never on bank holidays.
Deliveries are made right to the street-level door of the address indicated on the order. Deliveries do NOT INCLUDE transporting products up to higher floors, placing them in a given room, or assembling them.
Deliveries should take place at the customer's regular residence or workplace, located in one of the countries listed on this website. All deliveries must be signed upon receipt. Once the receipt is signed items will be the customer's responsibility. We do not make deliveries to PO boxes.
Deliveries are not made on Saturdays, Sundays or on bank holidays being celebrated in a given region or country.
In order to avoid problems with deliveries (incorrect addresses, person absent from the address) you must complete the order form correctly, especially the box asking for a contact telephone number.
When your order has left the warehouse, we will send you an email indicating its approximate delivery date.
Our Customer Service Dept. features a post-sale service to help you solve any problems related to our articles or deliveries, providing customers with quick and efficient responses.
RS Barcelona Customer Service Dept.: firstname.lastname@example.org or by phone at + 34 93 658 9503.