Exchanges and Returns
Order Cancellation
You have the right to cancel the order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us [ shop@rsbarcelona.com/ info@rsbarcelona.com ] of your decision to cancel the order by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Shipping costs will be deducted from the return. These costs vary depending on the country (See more on the Shipping page).
Orders for customised products may only be cancelled if work on their production has not yet commenced.
Effects of cancellation
If you cancel the order, we will reimburse to you all payments received from you, (except shipping costs), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Returns
To return an item you must confirm that the following conditions are met:
- The product must not be used.
- The product must be returned in the same condition in which it was sent to you and, whenever possible, in its original packaging. If the original packing is not available you should replace it with one of a similar size and capacity which completely protects the product.
- The product must be returned to our offices - c / Ferrocarril 16, 08840, Viladecans, Barcelona, Spain - within a period of 14 days after receiving your order.
- The cost of product returns shall be borne by the customer, except in cases of manufacturing defects. In this case RS Barcelona will be responsible for the return costs and for replacing the product.
If a returned item does not meet the stated requirements, we will not issue a refund. In said case the item will be returned to you, and you will be responsible for the shipping costs.
All the items from the website feature measurements and colours that provide one with an approximate idea of their characteristics, but they are not 100% reliable. For specific cases you should verify all information with our Customer Service Dept. at customercare@rs-barcelona.com, given that you will be responsible for the costs associated with returns for technical reasons of this kind.
Returns or cancellations of an order once it has already been processed carry a 10% penalty to defray administrative costs incurred.
RS Barcelona does not permit customers to return items to its online store which have been acquired at multi-brand stores that sell RS Barcelona products.
In the event that you receive a defective product we ask that you to get in touch with our Customer Service Dept. at customercare@rsbarcelona.com as soon as possible to have your problem resolved.
You have 24 hours from product reception to register a complaint.
In order for returns involving manufacturing defects to be accepted the following steps should be followed:
- Contact our Customer Service Dept. at customercare@rsbarcelona.com.
- Send us photographs of the faulty parts via e-mail (customercare@rsbarcelona.com).
- Once the claim/return is accepted by RS Barcelona we will contact you to proceed with the pick-up/replacement of the product.
Post-sale Service
Our Customer Service Dept. features a post-sale service to help you solve any problems related to our articles or deliveries, providing customers with quick and efficient responses.
Barcelona Post-sale Service: customercare@rsbarcelona.com