Terms and Conditions

Legal Notice

This website (www.rsbarcelona.com) is the property of RS Metal Games S.L. (a company constituted for an indefinite period on May 8, 2000 and logged in the Mercantile Registry of Barcelona, on Folio 89, Archive Volume 33077, a book in the General Companies Section, Sheet B-223576, Inscription 1), hereinafter referred to as "RS Barcelona", "we", "our" or "us".

This website and the services related hereto are available pursuant to the following Terms and Conditions, and in accordance with any other rule established on our website. Please read the Terms and Conditions carefully before placing orders via this website. By accessing and using this website you agree to comply with these Terms and Conditions, including any future changes thereto. For certain campaigns, promotions and contests additional terms and conditions shall apply. If you wish to participate in these campaigns, promotions or contests you must agree to the terms and conditions applicable to them. In cases of contradictions between said terms and conditions and the present Terms and Conditions, set forth here, the present ones shall take precedence and apply.

We urge you to pay attention to our policies pertaining to purchases set forth in these Terms and Conditions, in addition to our Privacy Policy.

RS Barcelona reserves the right to rectify, modify and/or replace this website, in whole or in part, the information and materials contained herein, as well its Terms and Conditions. Users should periodically check these Terms and Conditions for any possible changes or modifications.

Personal Information

You may make purchases on our website as a guest or as a registered user.

We inform you that in accordance with our Privacy Policy your personal data will form part of a file under the responsibility of RS Barcelona, and that it will be used for the purposes stated in said Privacy Policy. We also inform you that your personal data will form part of a file under the responsibility of RS Barcelona which will be used to process and deliver your order. You have access, rectification and cancellation rights thereto, being able to exercise these rights before RS Barcelona through the procedure indicated in the Privacy Policy.


For consultations, questions, claims or suggestions regarding your order, or purchases via the Internet, contact our Customer Service Dept. by sending an email to shop@rsbarcelona.com, or calling +34 93 658 9503. 

Intellectual Property Rights

TAll the intellectual property rights (including those related to copyrights, patents, trademarks, trade names, design and database rights) and all information and material (including all logos, graphics and software) provided through this website are the property of RS Barcelona, are used with the consent of the relevant right holders, and are explicitly reserved.

The use of this website and its contents does not entail, in any case, the granting of any right or any assignment in relation to copyrights, designs, trademarks and any other intellectual property right related to the Content (as described in the Content section, below), including the software of RS Barcelona, all HTML, and any other codes contained on this website. Said content, including third-party trademarks, designs and intellectual property rights mentioned or displayed on this website, are protected by national intellectual property and other laws, in addition to international treaty provisions.

You are only permitted to use the Content in the manner expressly authorised by RS Barcelona. The reproduction or redistribution of the aforementioned Content may constitute a civil or criminal offence. Without prejudice to the aforestated, copying and using the aforementioned materials on any other server, location or medium for its publication, reproduction or distribution is expressly prohibited. However, the creation of a copy of the content for your own personal viewing is permitted.


In addition to the intellectual property rights mentioned above, the Content is defined as all graphics and photographs, and the image, sound, music, video, audio and text rights of this website. While necessary measures to ensure the accuracy of the information and materials on this website have been taken, RS BARCELONA does not guarantee that the content of this website has been updated and is complete and accurate, nor that it is free of any defects, errors or viruses. Neither does RS BARCELONA guarantee that said defects, errors or viruses will be fixed or deleted. RS BARCELONA reserves the right to suspend access to this website for maintenance or updating processes. We always advise all Internet users to have an antivirus program installed.

1. Non-Commercial Use

This website is for personal and non-commercial use only. You may not modify, copy, distribute, transmit, exhibit, transform, reproduce, publish, authorise, commercially exploit, create works herefrom, transfer or sell the Content, software, products or services contained on this website. You may not use this website, or any part of its content, for commercial purposes, including advertisements or advertising activities that generate profits on your own website.

2. Limitation of liability

In no case shall RS Barcelona be responsible for direct or indirect losses, damages or expenses, regardless of the manner in which they occur, which may be due to the use of this website and/or the information or materials which it contains, or as a result of this website's inaccessibility, and/or the fact that certain information or materials on it are incomplete or not updated.

The previous clause does not exclude or limit the liability of RS BARCELONA in those cases in which, by law, its liability cannot be excluded or limited.

3. Applicable law

These Terms and Conditions shall be governed and interpreted in accordance with Spanish legislation. The parties, without renouncing recourse to their own jurisdictions or any other which may otherwise legally correspond to them, agree here to recognise and submit to the jurisdiction of the courts and tribunals of the City of Barcelona for the resolution of any actions and claims which may arise from the interpretation or execution of these Terms and Conditions.

4. Purchase conditions

Because of the difficulty of automatically calculating shipping costs, this website allows customers to complete the purchase process when they are located in the EU, Switzerland and Norway. For customers in other countries, orders may be placed on the website but will be finalized via email or telephone between the customer and RS Barcelona’s Customer Service Dept.

Once your selection has been made and the order issued you will receive an e-mail confirming that your order has been registered. This order confirmation will include information identifying the / the item (s) purchased, the total price (including VAT, if applicable) and your shipping information.

If you make a mistake when ordering, contact our Customer Service Dept. as soon as possible via email at shop@rsbarcelona.com, or by phone at + 34 93 658 9503, where we will be happy to assist you.

  • Order confirmation

If an error occurs in the dispatch of this message there may be a temporary network communication problem, or you have made a mistake when providing your email address. In either case please contact Customer Service at shop@rsbarcelona.com.

We reserve the right not to accept your order if, for example, it is not possible to obtain authorization for payment, or if the item is not in stock. In the latter case we will inform you by e-mail and will refund to you all payments made.

  • Price policy

Purchase payments will be made in EUROS; the official prices on the website are in EUROS. Official prices and payments will always be in EUROS.

The prices shown on this page include all applicable taxes, with the exception of those which are expressly excluded. All prices and offers shall correspond to those published on the website. The price of the products displayed on this website at the time of order confirmation will be valid. RS Barcelona is not responsible for special taxes, customs duties or additional delivery costs. RS Barcelona reserves the right to modify its retail prices at any time, except on orders that have already been placed.

  • Payment method and security

It is possible to place orders anytime, 24 hours a day, seven days a week.

One may pay via credit or debit card issued by a major company (VISA, Mastercard, American Express...) and also by PayPal through his own gateway.

Credit/debit card payments are made through the PayPal payment gateway, and RS Barcelona does not receive or store its customers' credit card data.

If payment is made by credit card the amount of your order will be blocked but not actually charged until your order has been dispatched. This operating procedure is compatible with that of most banks.

When paying by debit card you will be charged automatically at the time of purchase.

If payment is made by PayPal the charge will be automatically applied to your PayPal account. For more information visit www.paypal.com.

RS Barcelona reserves the right to withhold any order for security reasons, in which case the affected customers will be notified. It also reserves the right to cancel an order if it concludes that it cannot verify shipping and billing information. In said we will also notify you.

You should confirm that the credit/debit card you are using is yours or that the holder thereof has authorised you to use it. Credit/debit cardholders are subject to identification, validation and authorization by the card issuer. If the issuer of your card refuses to authorise payment to RS Barcelona, the latter will not be responsible for any delivery delays occurring as a result.

RS Barcelona is not liable for delays in the delivery of goods arising from a bank's failure or refusal to authorise payment.

Orders involving multiple items will be shipped when all items are available. Partial shipments are not made.

  • Deliveries and insurance

RS Barcelona insures each purchase during the time of shipment until delivery at the specified shipping address. All orders are delivered by courier companies. Deliveries are made Monday through Friday, and never on bank holidays.

Deliveries are made right to the street-level door of the address indicated on the order. Deliveries do NOT INCLUDE transporting products up to higher floors, placing them in a given room, or assembling them.

Product delivery times are as follows:

- Products in stock and without customization: 5-15 days

- Customised products: 2-4 weeks

- Products not available in stock and which must be manufactured: 4-6 weeks 

These time frames are approximate and RS Barcelona is not responsible for delays incurred. As this is an external service, the customer must take up any claims related to delivery directly with the courier, as at the time of the purchase he is contracting this service, which falls outside our domain.

Deliveries shall take place at the customer's regular residence or workplace, located in one of the countries listed on this website. All deliveries must be signed upon receipt. Once the receipt is signed items will be the customer's responsibility. We do not make deliveries to PO boxes.

Deliveries are not made on Saturdays, Sundays or on bank holidays being celebrated in a given region or country.

In order to avoid problems with deliveries (incorrect addresses, person absent from the address) you must complete the order form correctly, especially the box asking for a contact telephone number.

When your order has left the warehouse, we will send you an email indicating its approximate delivery date.

  • Order cancellation

You can cancel your order(s) at any time (except for customised products) prior to shipment for a full refund. 

If your order has already been sent (i.e., has already has left the warehouse) you will have to wait until it is delivered to be able to cancel the order, though the cancellation shall be subject to the terms and conditions governing returns (see "Exchanges and Refunds" section).

Orders for customised products may only be cancelled if work on their production has not yet commenced.

To cancel an order before it is sent you should contact our Customer Service Dept. via email at customercare@rsbarcelona.com, or by phone at + 34 93 658 9503.

  • Returns

If for any reason you are not satisfied with the product you have purchased, you have 24 hours to register a complaint and 14 calendar days from the date of delivery to return it.

To return an item you must confirm that the following conditions are met:

- The product must not be used. 

- The product must be returned in the same condition in which it was sent to you and, whenever possible, in its original packaging. If the original packing is not available you should replace it with one of a similar size and capacity which completely protects the product.

- You must contact customercare@rsbarcelona.com to register the item you wish to return.

- The cost of product returns shall be borne by the customer, except in cases of manufacturing defects. In this case RS Barcelona will be responsible for the return costs and for replacing the product.

If a returned item does not meet the stated requirements, we will not issue a refund. In said case the item will be returned to you, and you will be responsible for the shipping costs.

No returns will be admitted on customised orders, except in cases of manufacturing defects. Returns or cancellations of an order once it has already been processed carry a 10% penalty to defray administrative costs incurred.

All the items from the website feature measurements and colours that provide one with an approximate idea of their characteristics. For specific cases you should verify all information at info@rsbarcelona.com, given that you will be responsible for the costs associated with returns for technical reasons of this kind.

RS Barcelona does not permit customers to return items to its online store which have been acquired at multi-brand stores that sell RS Barcelona products.

In the event that you receive a defective product we ask that you to get in touch with our Customer Service Dept. at customercare@rsbarcelona.com as soon as possible to have your problem resolved.

You have 24 hours from product reception to register a complaint.

In order for returns involving manufacturing defects to be accepted the following steps should be followed:

- Contact our Customer Service Dept. at customercare@rsbarcelona.com.

- Send us photographs of the faulty parts via e-mail customercare@rsbarcelona.com.

- Once the claim/return is accepted by RS Barcelona we will contact you to proceed with the pick-up/replacement of the product. 

  • Post-sale Service

Our Customer Service Dept. features a post-sale service to help you solve any problems related to our articles or deliveries, providing customers with quick and efficient responses.

RS Barcelona Post-sale Service: customercare@rsbarcelona.com

Aplicable Law

These Terms and Conditions shall be governed and interpreted in accordance with Spanish legislation. The parties, without renouncing recourse to their own jurisdictions or any other which may otherwise legally correspond to them, do agree here to recognise and submit to the jurisdiction of the courts and tribunals of the City of Barcelona for any actions and claims which may arise from the interpretation or execution of these Terms and Conditions.

Privacy Policy

1. The data of the users registered across the forms enabled to the effect in the web site www.rs-barcelona.com (in forward, the web site), is obtained by RS Metal Games, S.L. (in forward, RS Barcelona), by the purpose of facilitating the assistance of the services that RS Barcelona provides across the above mentioned web site as well as to facilitate to you commercial information about services that could ensue from your interest.

2. Of conformity with the established for the Organic Law 15/1999, of December 13, of Protection of Information of Personal Character (in forward, LOPD), RS Barcelona, holder of the web site informs the user of this site of the existence of an automated file of information of personal character created by RS Barcelona and under its responsibility.

3. The sending of personal information, by means of the use of the web site electronic forms or, in his case, e-mail message, supposes the express assent of the sender to the automated treatment of the information included in the indicated mass media, services and products related to the purposes of RS Barcelona web sites, as well as to the sending of communications electronic route with information related to RS Barcelona and his initiatives.

4. The user will be able to exercise his rights of access, rectification, opposition and cancellation to the treatment of his personal information, in the terms and conditions foreseen in the LOPD. He will be able to exercise the above mentioned rights going to RS Barcelona Calle La Barca, 7-9 Pol. Industrial La Flora Fou, 08640 Olesa de Montserrat, Barcelona, Spain

5. RS Barcelona supports the levels of protection safety of personal information in conformity with the Royal decree 994/1999, of June 11, relatively to the safety measures of the automated files that contain personal information, and has established all the technical means to his scope to avoid the loss, evil use, alteration, not authorized access and theft of the information that the user facilitates across the web site, without prejudice of informing him of that the safety measures in Internet are not impregnable.

6. Cookies and IPs: The user accepts the use of cookies and IPs's follow-ups. Our analyser of traffic of the site uses cookies and IPs's follow-ups that allow us to gather information to statistical effects as: date of the first visit, number of times that have been visited, dates of the last visit, URL and domain from that it comes, used explorer and resolution of the screen. Nevertheless, the user if he wishes it can deactivate and / or eliminate these cookies following the instructions of his browser of Internet. RS Barcelona does not use technologies of "spamming" and only it will treat the information that the user transmits by means of the electronic forms enabled in this web site or messages of e-mail.

The treatment of the information of personal character, as well as the sending of commercial communications realized by electronic means, they are similar to the Organic Law 15/1999, of December 13, of Protection of Information of Personal Character (B.O.E. of December 14, 1999) and to the Law 34/2002, of July 11, of services of the Society of Information and of Electronic Trade (B.O.E. of July 12, 2002).

7. RS Barcelona saves himself the right to modify the present policy to adapt it to future legislative or jurisprudential innovations, as well as to practices of the industry, informing before the users of the changes who in her should take place.

Legal Notice

According to the Law 34/2002 of July 11, of services of the society information electronic trade, the following information is facilitated:

RS Metal Games, S.L.

C.I.F.: B62270954

Dirección: Calle La Barca, 7-9 Pol. Industrial La Flora Fou, 08640 Olesa de Montserrat, Barcelona, Spain

Teléfono: +34 93 658 9503


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